GENERAL INFORMATION / OVERVIEW
Easton prides itself on the quality and performance of its products that not only meet, but also exceed industry quality and durability standards. However, all materials are subject to fatigue and a possible breakdown over time. Easton will replace any “warranty eligible” equipment that is a result of manufacturer defects in material or workmanship during “normal” use. The Easton warranty program does not cover any defects that are caused due to improper use of equipment or any alteration of our products of any kind.
USA Warranty claims can be made either by completing our Online Forms (Heads | Shafts) or by calling our Warranty Customer Service department to submit your claim: 1-877-279-8545.
WARRANTY POLICY
Please review our Warranty policy in full to determine whether your Easton equipment meets the eligibility requirements for a claim and to obtain submission instructions.
Warranty Eligible Equipment:
• Heads. Easton will replace its lacrosse heads that crack or break under normal playing conditions for up to six months from the customer’s original purchase date. Heads that are altered in any way (dying, baking, pinching or using the Launch head without piston assembly) will not be replaced. Strings are not part of the warranty and must be removed and replaced by the customer.
• Shafts. Easton will replace shafts that break or severely bend under normal playing conditions for up to six months from the customer’s original purchase date. Dings, dents or scratching may occur during normal use and are not covered by the warranty. Intentionally breaking or bending a shaft will void the warranty. Shafts are limited to a two-time replacement from the date of purchase.
• Helmets. Please refer to our “Helmet Warranty Policy” below for full details.
• Protective Equipment. Easton will replace any of its lacrosse protective equipment (gloves, shoulder pad, shoulder pad liner, chest protector, arm guards, arm pads, elbow pads, thumb protectors) that are deemed defective or damaged for up to 90 days from the customer’s original purchase date. Scratches and/or discoloration from the environment may occur during normal use and are not covered by the warranty.
• Bags. Easton will replace any of its lacrosse bags that are deemed defective or damaged for up to 90 days from the customer’s original purchase date. Scratches and/or discoloration from the environment may occur during normal use and are not covered by the warranty.
Warranty Conditions:
• Easton will accept any warranty claims for product purchased only through an “Easton Authorized Dealer”. Valid proof of purchase from an Easton Authorized Dealer is required.
• Proof of purchase is required for each return. Third party receipts, such as PayPal, PayPoint, etc. will not be accepted.
• Easton will replace the product with the exact product that is defective. If the product is no longer available but still under warranty, we will replace with a different color or upgrade you free of charge if we no longer carry that item.
• Easton does not warranty products that are given as part of a promotional giveaway (i.e. free stick for attending a camp), demo or sample product. Easton will also not accept as defective products with small dings, dents or scratches as this may occur during normal use of all products and are not covered under warranty.
• This warranty does not cover products that have been purchased at an auction, or on auction websites without the express written consent of Easton Lacrosse, used equipment purchased from re-sellers, and any representation or warranty made by dealers beyond the provisions of this warranty.
• Returns must have a Return Authorization Number (RA Number) – see below. Products sent directly to Easton without a valid RA Number will not be processed and your item will not be returned.
• Easton reserves the right to question and refuse any claims made for warranties if tampering or foul play is suspected.
Return Procedure:
• Complete a Return Authorization form online.
• Once we receive your Return Authorization form, we will evaluate your request. If it meets the requirements of our policy we will then send you a Return Authorization Number (RA Number) within 3 business days. You MUST have a RA Number before returning defective product.
• The defective item must be returned directly to Easton. Shipping instructions and ship to address will also be sent to you with the RA Number. Do not return the product to the sporting goods dealer from which it was purchased.
• Once the RA Number is issued, you must return the product along with proof of purchase within 14 days by prepaid carrier.
• If Easton agrees that the product is defective, a repaired or replacement product will be shipped via FedEx Ground delivery.
HELMET WARRANTY POLICY
• The helmet must have been purchased in the USA from an “Easton Authorized Lacrosse Dealer” in the last 400 days.
• Easton will accept any warranty claims for product purchased only through an “Easton Authorized Dealer”. Valid proof of purchase from an Easton Authorized Dealer is required. The consumer must have their original receipt from the dealer as proof of purchase. Third party receipts, such as PayPal, PayPoint, etc. will not be accepted. Helmets returned for warranty without proof of purchase will not be warranted.
• Easton will replace the product with the exact product that is defective. If the product is no longer available but still under warranty, we will replace with a different color or upgrade you free of charge if we no longer carry that item.
• This warranty does not cover damages resulting from misuse, abuse, neglect, alteration (including by paint, solvents, or like products), and failure to perform maintenance as instructed or unauthorized repair or service.
• This warranty does not cover helmets that have been reconditioned and only covers helmets that were broken or damaged during the normal course of play due to a manufacture defect, and when the aforementioned instructions and warnings were heeded.
• This warranty does not cover any representation or warranty made by dealers beyond the provisions of this warranty.
• Warranty coverage will be determined exclusively by Easton Sports (Lacrosse). Easton cannot guarantee the warranty of your product until it is inspected and determined to be under warranty.
* Helmets are limited to a one-time replacement. Easton reserves the right to substitute similar product if necessary.
Return Procedure in 3 Easy Steps:
• Review above conditions.
• Complete a Return Authorization form online or contact Easton Lacrosse Consumer Direct Warranty Dept. by phone at 1-877-279-8545 or by email at eastonlacrossecustserv@eastonbellsports.com to receive a return authorization number.
• Once the return authorization number is issued (within 3 business days), the consumer must return their product in its entirety along with the proof of purchase within 14 days by prepaid carrier. Easton strongly recommends that you ship your helmet to us through a traceable service such as FedEx or UPS.
Ship with a valid Return Authorization Number (see Warranty Conditions section above) to:
Easton Bell Sports
Attn: Blake Kim
5550 Scotts Valley Drive
Scotts Valley, CA 95066
• The receiving and inspection process is approximately 3 business days. Once we receive your product and the inspection has been completed and approved, then a replacement or repaired helmet will be shipped FedEx Ground back to you.
